Aardvark Tree Services LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at aardvark-tree-service.com, request an estimate, or communicate with us via phone or text message.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you request service estimates, fill out contact forms, or communicate with our customer service team. This information may include:
- Full Name
- Contact details (Email address, Phone number)
- Service location/physical address
- Details regarding your tree care, land, or property service needs
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our tree care, clearing, and site services.
- Process requests for estimates, scheduling, and invoicing.
- Respond to customer support inquiries and emergency service requests.
- Send transaction updates, appointment notifications, and service-related communications.
3. Mobile Terms & SMS Messaging (A2P Compliance)
When you provide your phone number and opt-in to receive SMS communications from Aardvark Tree Services LLC, you agree to the following terms:
- Message Use: Mobile text messages are used for appointment scheduling, estimate delivery, project updates, missed call follow-ups, and customer service replies.
- Message Frequency: Message frequency varies based on your ongoing interactions and requested services.
- Rates: Message and data rates may apply depending on your mobile carrier and plan.
- Opt-Out: You can opt out of receiving text messages at any time. To unsubscribe, text STOP to any text message received from us. After sending STOP, you will receive one confirmation message verifying your unsubscription.
- Help: For help or questions regarding text messaging, reply HELP to any message or contact us at customerservice@aardvarkts.com or (386) 310-8022.
4. Non-Sharing of Mobile Data
No mobile information will be shared with third parties, vendors, or affiliates for marketing or promotional purposes. All categories of personal data described above exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.
5. Data Protection and Security
We implement appropriate administrative, technical, and physical security measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction.
6. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Aardvark Tree Services LLC
Address: 45 East Bayshore Dr, Port Orange, FL 32127
Email: customerservice@aardvarkts.com
Phone: (386) 310-8022